Financial assistant

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The PIN code of the card is provided by the option, chosen by the customer, when ordering the card:

• In a paper form, when the PIN code is provided in a sealed envelope;
• By SMS, when a six-digit one-time code is sent to the phone number registered in the Bank to receive the SMS message, which is used to define a new PIN via ATM.

The card reissue is performed until the 10th business day of the last month of the card validity.

The decision on card reissuance is made by the Bank based on the volume of card transactions, card service commission payments and funds available on the account, and in case of credit line cards, also the number of overdue days.

The card shall be closed within three business days upon processing of all transactions, performed with the card previously, provided that the account balance is sufficient to process the card transactions and to charge the Bank fees.

The card can be closed only after fulfilling all the monetary obligations.

In case of failure to return the card to the Bank when submitting the Card Termination Application, the Cardholder bears full financial responsibility for transactions that do not require card verification (transaction authorization) after termination of the card.

Card confiscation is performed by ATMs, if:

• after receiving cash/balance request, the customer did not withdraw his card from the ATM;
• ATM connection fails or other technical malfunction has occurred.

In case of confiscation of bank cards, in case of visiting the Bank with the identification document within 3 business days, the card is returned to the customer by the branch that confiscated the card, if the customer does not wish to receive the card from another branch.

In case of confiscation of the cards of another Armenian bank in case of visiting the Bank with the identification document within 3 business days, the card is returned to the customer. If the cardholder fails to appear, the card shall be transferred to the issuing bank in accordance with the Bank's current procedure.

In case of confiscation of the card of a foreign bank, in case of visiting the Bank with the identification document within 1 business day, the card is returned to the customer. If the cardholder fails to appear, the card shall be transferred to the issuing bank in accordance with the Bank's current procedure.

The Card may be unblocked, only if the Cardholder confirms, orally or in writing, that the transactions have been completed.

The Bank may unilaterally block the Card, in case of overdue credit card liabilities or other overdue liabilities with the Bank, up to the first business day following the day of repayment of the overdue liabilities, as well as in other cases stipulated by the Agreement or by Armenian legislation.

The Bank may block the Cardholder Card without notifying the Cardholder, if there is a risk of fraudulent transactions with the Card.

The Cardholder has the right to appeal the operation, performed with their Card, within 55 (fifty-five) calendar days after its performance.

The Bank shall provide a valid response to the Cardholder within 90 (ninety) calendar days after the date of submission of the application.

• If the transaction, appealed by the Cardholder, is a cash withdrawal transaction, it shall be subject to satisfaction by the Bank, only if the bank, servicing the ATM or the cash provision point, acknowledges the fact of non-provision of cash.
• If the transaction, appealed by the Cardholder is a payment transaction, internet payment transaction or a payment transaction with the Card data, it is subject to satisfaction by the Bank, if the Bank receives the amount of the transaction back from the bank, serving the appealed transaction amount, envisaged by the rules of the Payment System under appeal process.
• If the Bank decides not to proceed with the appeal process by the rules of the Payment System under appeal process, but the Cardholder wishes to apply to the final stage of the appeal process, to apply to the Payment System Arbitration Committee, then the commission fees to apply to the Arbitration Committee, as well as the costs of the Bank in case of the decision of the Arbitration Committee in favour of the other party, shall be reimbursed by the Cardholder.

The Bank bears no responsibility for:

a) delayed, incorrect or non-executed transactions, due to the fault of trade and service points or the Payment System or due to technical reasons that were beyond the Bank's reasonable control;

b) failure to make cash withdrawal or payment transactions with funds, not belonging to the Bank, if the Bank had no fault in the failure;

c) illegal transactions, carried out with Card or Card data, unless this is a consequence of the Bank's failure to perform its obligations under the Agreement;

d) operations through the PIN code with a microprocessor (chip) card, unless this is a consequence of the Bank's failure to perform its obligations under the Agreement;

e) online transactions, unless this is a consequence of the Bank's failure to perform its obligations under the Agreement;

f) transactions, that have been performed in breach of the security rules, set out in the Agreement.

g) disputes between cardholder and trade and service points;

h) disclosure of the account, PIN code, Card number, password and other Card information to the third parties for reasons, not related to the Bank.

Each month, the Bank informs the Cardholder about the Card transactions during the previous month, providing them with the card account statement.

In case of non-performance or improper performance of liabilities, the information on the Cardholder will be provided to the Credit Registry of the Central Bank of Armenia and ACRA Credit Bureau by the procedure, established by the RA legislation and the Bank's internal legal acts.