Familiarize yourself with the terms of service of payment cards
In the case of internet transactions, the one-time password application system (3D Secure) is used.
The PIN code of the card is provided in the option selected by the cardholder when ordering the card:
Cards are reissued by the 10th working day of the last month of the card's validity period.
The decision on reissuing the card is made by the Bank based on the volume of operations performed with the card, card service commission payments and funds available in the account, and in the case of cards with a credit line, also the number of overdue days.
The card is closed within three working days after processing all operations previously performed with the card on the card account, provided that the balance of the account is sufficient to process the operations performed with the card and to charge commission fees for them as per the Bank's tariffs.
The card can be closed only after fulfilling all obligations in AMD.
If the card is not returned to the Bank when submitting an application for termination of the card's validity, the cardholder bears full financial responsibility for transactions that do not require certification (verification of the authority to perform the operation) performed with the card after the termination of the card's validity until the end of the card's validity period.
The card is seized by ATMs if:
In case of confiscation of bank cards, in case of visiting the Bank with an identification document within 3 working days, the card is returned to the customer by the branch that seized the card, if the customer does not wish to receive the card from another branch.
In case of confiscation of cards of another Armenian bank, the card will be returned to the customer if they present their identification document to the Bank within 3 working days. In case of non-appearance of the cardholder, the card is transferred to the card-issuing bank according to the current procedure of the Bank.
In case of confiscation of a foreign bank's card, the card is returned to the cardholder upon presentation of an identification document to the Bank within 1 working day. In case of non-appearance of the cardholder, the card is transferred to the card-issuing bank according to the current procedure of the Bank.
The card can be unblocked only if the Cardholder verbally or in writing confirms that the given transactions have been performed by them.
The Bank may unilaterally block the Card in case of overdue liabilities for the credit provided by the Card or other loans in the Bank, until the first working day following the repayment date of the overdue liabilities, as well as in other cases defined by the Agreement or provided by RA legislation.
The Bank may block the Cardholder's Card without informing the Cardholder if there is a risk of fraudulent transactions with the Card.
Cardholder has the right to appeal the operation performed with their Card within 55 (fifty-five) calendar days from the date of its execution.
The Bank submits a reasonable answer to the Cardholder within a maximum of 90 (ninety) calendar days from the date of submission of the application.
The Bank bears no responsibility for:
Every month, the Bank informs the Cardholder about the operations performed with the Card during the previous month, providing them with a statement from the card account.
In case of non-fulfilment or improper fulfillment of the obligations, the information about the Cardholder will be provided to the Credit Register of the Central Bank of the Republic of Armenia and the ACRA Credit Bureau in accordance with the procedure established by the RA legislation and the internal legal acts of the Bank.