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Acceptance of card payments

Start servicing cards

Bank card service is one of the priority requirements of the modern market.
Servicing bank cards means increasing sales, improving the quality of customer service, getting involved in various discount and incentive programs, and finally contributing significantly to the development of your own business.

Opportunities for your business

Activation process

Quality of service

Do you have another bank terminal?

Guide

Advantages of cooperating with ACBA Bank

ACBA Bank is the leader in the payment card service market of Armenia with the following indicators:

The Bank currently cooperates with more than 70% of trade / service points operating in Armenia and servicing payment cards.

The Bank provides the most flexible tariff plans and shows an individual approach to each of its partners.

It is the first in Armenia in terms of number of trade and service points, volume of Bank card transactions.

ACBA Bank is licensed to service ArCa, VISA, Mastercard, JCB, China Union Pay, MIR and American Express payment system cards, being:

Founding member of Armenian Card payment system
Full member of Visa International payment system
Full member of JCB payment system
Full member of China Union Pay payment system
Full member of MIR payment system
Affiliate member of Mastercard Europe payment system,
Exclusive representative of American Express payment system in Armenia

Opportunities for your business

Increase the turnover of the organization

Increase in the number of loyal customers

An additional tool to improve the quality of service

Ability to save money and easy to manage

Advantages of card service

Increase of the organization's turnover

Customers are more likely to make unplanned purchases with cards than with cash, which increases the average selling amount.
Thanks to credit cards, the customer gets the opportunity to make purchases not only at their own expense, but also with loan funds.

Increase in the number of customers and satisfaction

Thanks to the joint promotions of the Bank and your organization, you get the opportunity to advertise your services at no extra cost, attracting new customers.
By servicing cards you provide the freedom to choose payment methods and you provide additional convenience to your customers by ensuring customer loyalty to your organization.

Saving financial resources

Reduction of your organization's operating costs, as sales revenue accumulates in your account.
Ability to manage accounts electronically (ACBA DIGITAL) without the need to visit the Bank.
Opportunity to use a number of banking services free of charge or on preferential terms / details - Additional banking services on preferential terms.

The process of activating payment card service includes:

Day I:

Acceptance of payment card service application

Day II:

Registration in the system and sending the application to the processing center

Day III:

Preparation of acts of transfer and acceptance and contracts and organization of their signing process by the Bank

Day IV:

Application approval by the processing center and replenishment of POS terminals

Day V:

Activation of payment card service

* The POS terminal installation process usually takes up to 5 (five) business days.

It is possible to install a POS terminal in a shorter period of time, which is subject to consideration by the organization and the Bank.

The Bank provides temporary POS terminals to the organization with the right of temporary, gratuitous use.
After completing the registration process of the POS terminal, the Bank employee, having reached an agreement with the responsible person of the company, brings the POS terminal to the mentioned address, informs the relevant employee of the organization about all the rules of POS terminal operation, provides card service manual and service card logos.
The Bank also provides further maintenance and operation of the POS terminal free of charge.
The Bank has at its disposal the latest generation of fixed, mobile terminals, additional equipment for them, which will make the customer service process more convenient and faster.

Quality of service

Experienced team for servicing POS terminals
Specially designed guides
24-hour call center
Installation of different types of POS terminals depending on the type of activity

Quality of service and safety

The Bank, being one of the first participants in the payment card service market of Armenia, has developed service standards over the years.

Simplified POS terminal installation process, which provides convenience and time saving.
Proper training of the trade and service point's employees by the specialists of the Bank about the POS terminal service features and payment cards.
Providing ArCa, VISA, Mastercard, JCB, Union Pay, MIR and American Express payment card service and POS terminal operation guidelines to assist employees in servicing payment cards.
Prompt response to problems in trade and service points due to the presence of specialized service personnel and special procedure.
Ability to solve urgent problems at any time of the day thanks to the 24-hour telephone service center of the Bank Card Center.
With 24-hour monitoring of transaction and high-quality training of service employees, you are protected from the risks associated with card service.
The Bank provides the logos of the paid payment systems and POS terminal receipt paper.
Use of different types of POS terminals, depending on the specifics of the trade and service point - mobile or stationary, with landline or mobile network.
Service of additional transactions through POS terminal (payment without card submission, freezing, defrost, post-payment, etc.),
Transfer of the transaction amount within a maximum of four working days.
Availability of information on transaction and transfer transactions:

Provision of weekly and monthly statements
Provision of clarifications by phone

Manage your accounts online via ACBA Digital service, with preferential terms for you (see Banking Services on Preferential Terms).

Not refusing the services of your main bank, you accept payments with all payment cards.

Do you already have another bank terminal?

ACBA Bank services the following payment system cards:

ArCa
VISA
MasterCard
JCB
Union Pay
MIR
American Express.

If your organization's payment card service is performed by another bank and you do not service any of the above payment systems, then ACBA Bank, in cooperation with the bank servicing you, will provide the service of the above payment systems.

ACBA Bank has joint payment card service agreements with 14 banks.

The process is carried out in the following stages:

You submit an application to the Bank for the service of this payment card.
The employee of the Bank visits your organization, a contract is signed for the maintenance of the payment system mentioned by you.
Relevant specialists of the Bank activate the service of payment cards mentioned in the contract at your trade and service point, provide training for your employees, provide logos of payment systems and service instructions.

Note

Opening an account with ACBA Bank is not a mandatory condition for activating payment card service by the Bank*. The organization can provide an account at the main bank, servicing them.

_{* In case of opening an account in a bank, you use preferential tariffs, which you can get acquainted with in the "Terms of Service" section.}

ARCA, VISA և MasterCard card service guide

In case of any discrepancies in the information contained in the Site, as well as inaccurate texts in a foreign language, please be guided by the Armenian version. 17.03.2022 12:34

Acba bank is supervised by the CBA.

82-84 Aram Street, Yerevan, Armenia

+37410318888

E-mail: acba@acba.am

Financial system mediator