Dear customers, we remind you that in order to carry out the service properly, you need to immediately inform the Bank in the following cases by calling the 24-hour service call center:

• Change of your contact (phone number, e-mail, etc.), legal and commercial data
• Recruitment of new service personnel
• Problems with card service
• Suggestions related to the payment card service process and in case of complaints

How to get POS terminal receipt paper, payment card logos

It is necessary to call the Bank, mentioning the name and address of the trade and service point, and our employees will provide the above within one working day.

A statement of transactions is required

The Bank provides bank statements on transactions to organizations electronically on a monthly or weekly basis.

In case of need for a statement for another period, it is necessary to call the Bank, indicating the name and address of the trade and service point.

The Bank provides information on the transfer of transactions to the organization's account by telephone.

In order to receive regular transaction statements, it is necessary to provide the Bank with the email of the organization.

It is necessary to provide training on card service for the newly hired employee.

It is necessary to call the Bank, mentioning the name and address of the trade and service point, agreeing on the day and time of the training, after which our employees will visit you.

A card transaction has been made, but the money has not been transferred to the organization's account yet.

The amount of card transactions is transferred to the organization's account within a maximum of four working days after sending the package of transactions via POS terminal. If you do not receive the money within the mentioned period, please call the Bank immediately.

How to make sure the payment card is not fake.

It is necessary to carry out the relevant inspections in accordance with the instructions provided in the Guidelines of the Bank, or "Mandatory Requisites for Payment Cards" posted on the website by the Bank. For more detailed information, call the Bank.

Need to clarify the certification code printed on the transaction receipt.

Please check the "Basic Certification Response Codes" section of the Card Service Guidelines provided by the Bank, and in case of absence of this code, call the Bank.

If the legal details of the organization have changed, what is needed to make the appropriate changes in the bank?

It is necessary to apply to the Bank to make the change, as well as, if necessary, submit documents confirming the changed data.

Clarification of contract clauses is required.

Please call the Trade and Service Points Attraction Division of the Card Center of the Bank for necessary clarifications.

If you have other questions, please refer to the "American Express Payment Card Service Guide" and "Payment Card Service Guide" sections or call 010 31 88 99 (24 hours).

• Increase the turnover of the organization

• Increase in the number of loyal customers

• An additional tool to improve the quality of service

• Ability to save money and easy to manage

Receive a package of services on preferential terms

The Bank offers a package of services to the trade and service points cooperating with the Bank on the following preferential terms:

• Account opening and maintenance - free of charge
• Cash withdrawal from the account within the framework of the cooperation agreement - free of charge
• Minimum account balance - not defined
• If you have an account in another bank, the money is transferred to that account - free of charge
• American Express Gold card - provided to the owners of the organization - annual service fee 35 000 AMD
• Visa / MasterCard Gold card - provided to company owners and director - free of charge
• Visa Business card - annual service fee of 5000 AMD, free attached ArCa Business card can also be provided
• ArCa Business card - annual service fee of 3000 AMD
• ArCa, MasterCard, VISA payment cards issued by the Bank are provided free of charge to the employees of the organization within the framework of the salary program agreement.

The list of banking services provided by the Bank on preferential terms is not limited to this. For more information on other banking services and tariff information, please contact your service specialist.